+1 (701) 499-7312
email: orders@plasmid.com
( )  
Site logo

Frequently Asked Questions

If you have a question not answered here, please let us know.

Q: Where do I send my starter material?
The plasmid.com labs are located at 4837 Amber Valley Parkway, Fargo ND, USA 58104 and Waltershofener Str. 17 79111 Freiburg, Germany.

Q: Do you only accept plasmid DNA as starting material?
While we do prefer plasmid DNA (ideally 1µg or more) as starting material, we will gladly accept glycerol stocks shipped to us frozen on dry ice. We will also accept starting material in the form of plates, stabs, or filter paper.

Q: What if I have a low-yielding or unstable plasmid?
If you suspect your plasmid may be low-yielding, unstable, or otherwise abnormally tricky-to-scale, please contact us. Your material may be better suited for a high-end customized service.

Q. Can I use Plasmid.com for plasmids that are not ampicillin or kanamycin resistant?
Plasmid.com service and the Plasmid.com unKit are only designed to handle Amp or Kan resistant material. Please contact us for custom plasmid quotation if you require a different resistance.

Q. I need my pDNA in a different buffer / at a certain concentration / with additional Quality Control testing. Can I customize my Plasmid.com service?
No, but we can still help. Contact us if you require custom services.

Q: What is the difference between standard Plasmid.com service and the Plasmid.com unKit?
plasmid.com as a service: As a service, DNA preps are contracted on an as-need basis and are billed via Purchase Order or credit card upon completion. Return shipping is not included with the cost of standard Plasmid.com preps.

plasmid.com as an unKit: With the unKit, 20 or 100 Plasmid.com DNA preps are purchased up front at a bulk-buy discount. unKits include free return shipping of your ready-to-use DNA. There is no additional billing after the unKit is purchased.

Q: Standard Plasmid.com preps are returned with my plasmid name. unKit preps are returned with a code. Why is that?
For each standard Plasmid.com prep, information needs to be collected (including plasmid name, payment information, shipping information, etc.). Orders are billed upon prep completion. The plasmid name essentially has to be manually entered into the Plasmid.com system because of that process.

Because unKit preps are paid for in advance, there is no way to encode custom information with the unKit labels packaged with each kit. These coded labels are key components to the process that allow for the bulk discount advantage each unKit offers. unKits coded labels are part of a larger “piggy back” label that act as a convenient tracking receipt for our clients.

Q: How much material do I need to send?
1µg of plasmid DNA is an ideal amount of starting material. We will also accept glycerol stocks (shipped to us frozen on dry ice), plates, stabs, or filter paper.

Q: Does the unKit expire?
No, the unKit will not expire.

Q: I’ve lost/damaged my unKit labels, what do I do?
The coded labels are a very important component of the unKit. When the unKit is purchased, the coded labels are linked to you and your shipping address. If your labels are lost or damaged, please contact us to coordinate replacements.

Q: Is Plasmid.com only available in the United States?
Plasmid.com Service: Standard Plasmid.com preps are available to a world wide client base. Processing & Shipping costs and turnaround times will vary depending upon your location.

Plasmid.com unKits: Plasmid.com unKits and unKit preps are currently available to clients within the United States, Europe, and Canada.

Plasmid.com Manufacturing Locations: United States & Germany

Q: What if I need more than 1 mg of DNA, or if I need a guaranteed quantity?
You may order multiple Plasmid.com preps of the same plasmid, however, the total yield is not guaranteed. If you do require a guaranteed quantity, or if you have a low-yielding/unstable plasmid, a custom order may cost less than ordering multiple Plasmid.com preps and better suit your needs. Contact us directly for a custom quotation.

Q: Can I transfer or resell my unKit to another lab?
When Plasmid.com unKits are purchased, the uniquely coded unKit labels are linked to an address you specify (normally the purchasing account). If you are interested in changing this linked address after an unKit has been purchased, please contact us.

Q: What if my lab changes address or if I transfer to another location?
Please contact Plasmid.com with your new shipping address, and we will update your account information. We will also give you the option to transfer your unKit to a colleague, if preferred. Standard plasmid.com preps are not affected.

Q: Can I divide/share my unKit with another lab?
If circumstances arise in which a few unKit preps need to be shipped to an address other than the one we have on file, please contact us to make arrangements.

Q: Do I need to use the padded envelopes included with my unKit?
No. The padded envelopes (1 for every 10 preps) are included only as a convenience. You can use these or your own shipping supplies to send sample material. For customers within the United States, pre-paid and pre-labeled overnight shipping envelopes are available from plasmid.com for $30 each. Multiple samples can be included with each shipment. Please remember to ship glycerol stocks on dry ice.

Q: Can I order unKit plasmid quantities other than packages of 20 or 100 preps?
Currently unKits are only available in 20 and 100 prep sizes. If you require unKits in larger quantities, please contact us.

Any question not answered? Please contact us.